Practical answers before you visit
Frequently asked questions.
Current answers about rates, bullion, gold buyback, jewellery, workshop services, and visiting our Dubai Gold Souq shop.
Rates and pricing
How the public rate board relates to a real bullion, jewellery, or buyback quote.
Open the live rate boardHow often do your gold and silver rates update?
The board updates from the live market feed while you have it open, and the timestamp tells you when it last moved. Before you buy or sell, we reconfirm the price on WhatsApp.
Are the rates on the website final transaction prices?
No. The board shows you where the market is. Your final price depends on the market at that moment plus the actual product, purity, weight, or job.
Are product prices shown online?
For gold and silver bars, yes. Each bar has its own page with a live price that moves with the market and is fixed when we confirm your order on WhatsApp. Coins and jewellery are priced on request.
How is the silver rate shown in AED?
The silver board starts from the international silver market, converts that value to AED, and calculates the per-gram reference. The final transaction quote is confirmed at the time of the deal.
Buying and selling
What to expect when asking about bullion, jewellery, gold buyback, or silver.
See the sell-gold processDo you buy customer gold jewellery?
Yes. Bars, coins, jewellery, scrap, and broken gold can be reviewed. The buyback quote is based on tested purity, weight, the live rate, and the current buyback margin confirmed before you visit.
Do you buy and sell silver?
Yes — silver bars, coins, and 925 sterling. Bring it in and we will test, weigh, and quote it.
Do you deliver gold and silver bars?
Yes, within Dubai only: next working day for a flat AED 50. Order on WhatsApp, or collect at the shop. Bars are not returnable once the sale is complete.
Do I need the original receipt to sell gold?
No. Bring a valid Emirates ID or passport and you can still sell. We may ask how you got the gold, and we can refuse a purchase.
Can a tourist sell gold at the shop?
Yes. A tourist can use a valid passport. Send the item, karat, and approximate weight first if you want the current margin and an estimated payout before visiting.
Jewellery and workshop
Ready jewellery, custom enquiries, file review, CAM printing, and casting boundaries.
Choose a serviceDo you have ready jewellery and custom jewellery work?
Yes. The jewellery catalogue includes ready 22K pieces, and you can also begin a custom or lab-grown diamond jewellery enquiry. Price, material, timing, and scope are confirmed for the actual piece or brief.
Do you offer CAM printing and jewellery casting?
Yes. CAM printing produces a castable wax from an approved jewellery file. Gold or silver casting can follow as a separate confirmed job with its own metal route, scope, price, timing, and collection plan.
How long does CAM printing take?
A standard approved CAM file is usually ready in 24 hours. Complex files and larger batches may need longer, so timing is confirmed after file review and before booking.
How long does jewellery casting take?
Most jobs run 24–48 hours once the wax is approved. Metal, quantity, and any finishing work can push that out, so we confirm your timing before we start.
Can I upload a jewellery file through the website?
Not currently. The file-review workflow is WhatsApp-first. Use the send-file page to prepare the file format, quantity, required output, and reference details before sharing the file directly.
Visit and contact
Where the shop is, when it is open, and the quickest way to prepare a visit.
About Saqlain BullionWhere is Saqlain Bullion located?
The shop and workshop are at Shop No. 4, opposite the Women’s Museum in Al Dhagaya, Deira Gold Souq, Dubai, a short walk from Al Ras Metro.
What are the shop hours?
The shop is open Monday to Saturday from 9:30 AM to 9:30 PM and closed on Sunday.
Do I need an appointment?
No appointment is required for a normal shop visit during opening hours. Message first for production jobs or when you want price, availability, or job timing confirmed before travelling.
What is the quickest way to contact you?
WhatsApp on +971 50 919 3503 is the quickest route for a current price, product enquiry, sell-gold estimate, or workshop job review during business hours.
Still need an answer?
Send the real question, item, or job.
Include the item, approximate weight or quantity, and required date where relevant. We can then answer against the actual enquiry.
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